May 4, 2020 | NetSupport ServiceDesk, Windows, Apr 21, 2020 | NetSupport ServiceDesk, Windows, Email Support No dependency on an external third-party service. There are three different users that you can logon to the system with, these are as shown below: If you have any questions regarding any aspect of NetSupport ServiceDesk please email: servicedesk-help@netsupportsoftware.com. Tried and trusted by schools worldwide, teachers can use NetSupport School to monitor, control and collaborate with students in any number of ways, as well as gauge understanding and provide instant feedback with its survey and assessment tools and much more. You can contact them via any of the methods below - or you can use the form to raise an issue and they will respond as soon as they can. WELCOME . From IT management and remote control solutions to classroom management and online safety, we help organizations across a range of sectors to manage and maximize their technology. . Customers can use the self-service portal to find answers before logging a request. All devices auto-grouped by NetSupport Manager so you can see if any devices need updating. NetSupport ServiceDesk is a cloud-based ITIL service management software that enables schools and businesses to efficiently manage IT support requests. Service Level Management. Browse, locate and connect to all systems across your LAN, WAN or over the internet. You can even customize its browser-based interface to reflect the way your team wants to work. SQL Server 2005 and above. NetSupport ServiceDesk's Top competitors in the help-desk-and-ticketing category are Freshservice, Zendesk Support, NICE inContact. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy. +49 (0) 89 208047327 Any trademarks referenced in this document are the property of their respective owners. [emailprotected] Pricing. Aug 5, 2022 How can NetSupport help you?With 33 years development expertise and 19 million users worldwide, NetSupport is a leading producer of educational and corporate software solutions. Problem Management. Take a full verified SQL backup of the NetSupport ServiceDesk database. Remotely launch applications on remote computers. Stop the three NetSupport ServiceDesk services on the existing NetSupport ServiceDesk server. Technology plays a vital part in any organisation's success - and at the heart of any reliable and effective IT environment is the helpdesk. Now you have signed up to My Support, you can see your registered products and access your licence details, product downloads and other resources. NetSupport ServiceDesk can be integrated into the existing IT infrastructures and enables businesses to monitor, organize, manage and resolve support challenges. (9am-5pm GMT), German Support A range of real-time status reports ensures you have accurate, up-to-the-minute stats. Show your screen, a selected monitor/s or selected applications to any number of connected computers for real-time instruction. Benefits. Support for up to 6,000 simultaneous Client connections per Gateway. No requirement to make any changes to your existing network or firewall security. Great product, does what it says on the tin and staff can control screens, meaning students are on task more. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage, and answer the toughest support challenges. Load Balancing Gateways are now available to help make networks more resilient. Ability to filter the Gateways list of clients by name, username, address and description. Seamless remote support between secure, firewalled networks and computers. Users can even choose to view a selected monitor from multi-monitor systems. You can do this using NetSupport Manager/School (or a third-party remote control program), via a virtual machine Console (if using VMWare or Hyper-V), or physically on the server itself. Annotate your screen with a range of drawing tools during a Remote Control session or Show session to highlight areas of focus for an end user or to aid in your presentation or training. Project Unicorn EdTech Tools Interoperability Certification awarded to classroom.cloud. Record screen activity to a video replay file for training or security. See if the competition offers the features you need, at the price you want. (9am-5pm CET). Help your technicians deliver effective and timely responses to IT issues with NetSupport ServiceDesk and reduce the potential financial impact of downtime. However, the information provided in this document is for your information only. FREE TRIAL. Our knowledge base contains technical documents that deal with common issues raised with our support team, along with details on configuration and use of all of the products in the NetSupport range. Online demo. If your current NetSupport ServiceDesk users and operators access the system using a name rather than an IP address, you will need to update your name resolution to point the DNS name of ServiceDesk to the new hardwares IP address. Looking for a solution to deliver blended learning in any environment? NetSupport Manager also features live folders. IT Asset Management solutions: 4 benefits for YOUR business! This extra layer of security uses time-based OTP (TOTP) or DUO Push to authenticate the operator for up to 12 hours. Browser-based help desk - NetSupport ServiceDesk. Alerts automatically take screen focus, meaning they cant be hidden, ignored or saved for later, plus the notifications can even be targeted to select groups and scheduled for maximum impact. The ServiceDesk DNA integration feature relies on an ODBC connection to the NetSupport DNA SQL Database to extract the hardware and software inventory information. UK Support NetSupport Inc - Innovative software for the education and corporate markets. [emailprotected] Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of colour resolution, network protocol or operating system. Despite its title, NetSupport School isnt just for schools; its a flexible, fully-featured instruction and collaboration solution that is suitable for learners of all ages in all kinds of environments and included for FREE with NetSupport Manager. Connect directly to known computers by PC name, DNS name or network address. NetSupport DNA. On the old server, copy the following folders and replace these onto the new server: Log into the NetSupport ServiceDesk system and confirm that all of the existing items and users are seen. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. Email Support [email protected] UK Support +44(0)1778 382 272 (9am-5pm GMT) ServiceDesk 3.xx is unable to use the 64bit ODBC component when it is installed on a server running a 64bit operating system. View a list of files that the Control has recently worked with (the last 20 files are displayed) and send these to a Client in one click. Quickly identify recurring issues or trends in the type of incident being logged and spot potential problems before they emerge. NetSupport ServiceDesk v5.60 8 About NetSupport ServiceDesk NetSupport ServiceDesk is a powerful yet easy-to-use browser-based help desk, available on its own or as part of the full NetSupport DNA Asset Management suite. With NetSupport DNA you can track, monitor and manage your IT assets and endpoints, ensuring they are maximised and being used appropriately, whilst identify cost savings and any security threats all from one comprehensive toolbox. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. FREE TRIAL. The customer-friendly self-service portal allows users to check and review the status of their incident. Enter the SQL Server machine/instance name and sa user name details to create a new blank ServiceDesk database on the new SQL Server. Launch commands: A local command prompt from a remote system on your PC and a PowerShell window to execute commands at a selected client. Customers can use their own certification details or allow the Gateway to create and use Lets Encrypt certificates that automatically renew every 30 days, thereby reducing the danger of out-of-date details creating a security risk. A user can transfer files between their PC and a users workstation using a simple drag and drop interface even drop a file directly onto the desktop when viewing a remote machine. However, the information provided in this document is for your information only. When new Incidents, Problems or Change Requests are created in the NetSupport ServiceDesk system, it is useful if the user marked as the assignee of the new item receives an email to inform them at the time of its creation. +49 (0) 89 208047327 DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. If our Support team ask for detailed version information, please provide them with all the version information from this page. Mouse over a selected PC to zoom your view. NetSupport Manager provides a range of connectivity methods to ensure devices are accessible no matter where they are located. The NetSupport ServiceDesk InstallShield wizard will guide you through the installation process, enabling you to quickly configure the NetSupport ServiceDesk database on your chosen server. When plugged into AC power, the above can be performed wirelessly on a notebook system. The Gateway will only allow connections from computers using the same Gateway Security Key and is used to support staff or customers across different sites or where staff on the road need access to office resources. For instructions on how to backup the ServiceDesk database. Compare NetSupport ServiceDesk vs. ManageEngine ServiceDesk Plus vs. Simplisys Service Desk using this comparison chart. Click the desktop shortcut for NetSupport ServiceDesk and a page will be displayed showing. Fully integrated remote deployment utility: Quickly locate machines local to the Control and send a Wake on LAN command to machines not turned on. Easily integrated into any organisation's existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges.. Who uses NetSupport ServiceDesk? Host, Mark Anderson, is joined by Andy Earp, our Technical Support Manager at NetSupport. Its low-cost, multi-platform and easy to use. (9am-5pm CET). Creating the Azure App registration for ServiceDesk Email Access; NetSupport Manager. From a desktop, laptop, tablet or smartphone, you can support PCs, servers, smartphones, robots, and a range of Windows IoT devices! Its fully customizable and intuitive browser-based interface supports both desktop and mobile platforms, and delivers robust workflow processes. +44(0)1778 382 272 [emailprotected] This is handy when you know the strengths and experience of your operators, as some will be able to deal with particular issues more easily. It gives us the ability to reach all of our devices across the globe! SKU: NETSUPHELP Vendor SKU: - Licence SKU: - End user details required: - Subscription Term: - NetSupport Software Description NetSupport Manager has been designed to work both standalone and as a key component within existing systems. DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. Host, Mark Anderson, is joined by Andy Earp, our Technical Support Manager at NetSupport. This document describes the recommended procedure for moving a NetSupport ServiceDesk (previously DNA Helpdesk) installation from one machine to another. Additional Features. Remote Control Classroom Management IT Asset Management (edu) IT Asset Management (corp) Service Desk/Help Desk Mass Notification. In addition, a full software inventory of current installed applications is provided as well as all installed OS hotfixes. DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. Moving NetSupport ServiceDesk to the new server, Data folder: C:\Program Files (x86)\NetSupport\NetSupport Service Desk\Data Unprocessed folder: C:\Program Files (x86)\NetSupport\NetSupport Service Desk\MailBox\Unprocessed. Corporate Solution. Customer Quotes. Discover and connect to any number of devices in real time across differing environments. However, the information provided in this document is for your information only. Corporate. NetSupport ServiceDesk is easily integrated into your IT infrastructure and provides the necessary processes to help you track, organize, manage, answer, and resolve the most difficult support issues. However, the information provided in this document is for your information only. To help ensure that all data sent across the Gateway is encrypted, SSL/TLS certificates can be used. If you have a problem with any NetSupport product, our support team is always willing to help. The Gateway module needs to be installed on a PC allocated with a static IP and accessible to both Control and Client PCs, even though both the Control and Client systems can be securely located behind their respective firewalls. . NetSupport ServiceDesk (previously DNA Helpdesk) includes support for mobile devices (from version 2.80). (9am-5pm GMT), German Support Supercharge your organizations technology!Sign up to be the first to know about our product updates and exclusive offers. You can remotely deploy a Configuration file containing specific settings for a Client or Control, and use the search facility allowing you to easily locate the settings you are looking for. Stop the three NetSupport ServiceDesk services on the existing NetSupport ServiceDesk Server. NetSupport Manager can be configured to browse for and locate PCs that have Intel vPro capability, enabling a variety of remote tasks to be performed, even where a NetSupport Client is not installed. Jul 18, 2019 | NetSupport ServiceDesk, Windows. Professional development through corporate education and training is something most companies invest in for their employees. End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. NetSupport Ltd makes no explicit or implied claims to the validity of this information. This unique feature allows a user to keep a constant eye on target systems and immediately identify whether intervention is required. NetSupport ServiceDesk offers a host of features including service level agreements management, automated escalation processes, pre-populated service request templates, multi-lingual interface, integration with NetSupports remote access and asset management solutions, real-time management reports, Automated assignment and prioritisation and more. +44(0)1778 382 272 New episode alert: Find out how NetSupport ServiceDesk can help Apr 28, 2022. Moving the NetSupport ServiceDesk Server when it and the SQL database are on the same machine Before proceeding with the installation, we recommend you access the server directly. Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console. Integration. Whether youre an SME or a large corporation, with workplace practices shifting and changing, theres one thing that needs to be rock solid: the technology that keeps you operational. NetSupport Managers extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PCs audible application sounds. Organizations can generate a variety of reports and implement a self-service portal to help technicians deliver support services. NetSupport Ltd makes no explicit or implied claims to the validity of this information. You can do this using NetSupport Manager/School (or a third-party remote control program), via a virtual machine Console (if using VMWare or Hyper-V), or physically on the server itself. UK Support You can easily find your NetSupport ServiceDesk product version within NetSupport ServiceDesk. +49 (0) 89 208047327 Select Page. It includes features such as a web-based help desk portal, automated workflows, asset management, and reporting tools. Improve your helpdesk efficiency with these enhancements! Any trademarks referenced in this document are the property of their respective owners. Organizations can generate a variety of reports and implement a self . With a well-deserved reputation for its highly secure real-time management of critical systems, servers and users, all from a central point, our on-premises solution, NetSupport Manager, is the choice of technicians across the globe. If your mobile device is not automatically detected or you want to use the full NetSupport ServiceDesk user interface on the mobile device, you can do this by editing the Mobiledevices.txt file in the NetSupport ServiceDesk installation folder. When the Setup wizard has successfully completed, confirm that you can log into the new ServiceDesk database using the default Admin user name with dna as the password. The ServiceDesk Setup.exe file will add the Role and configure it for use with ServiceDesk during the installation process. You can create a workflow rule in your. Was this article helpful? NetSupport Notify is vital for instances when all/selected staff need to be informed simultaneously and without delay, such when you have a security threat, network issues or even just maintenance updates and more (something e-mails fail to do). Please contact us on +44 (0)20 8733 7100 or via our online form. Home. NetSupport ServiceDesk includes a feature that allows for emails that are collected by the ServiceDesk Server to be read and, if the required email rules are in place, to be automatically processed into new items. UK Support On the old SQL Server, take a full verified SQL backup of the ServiceDesk database. +44 1778 382 272. NetSupport ServiceDesk integrates seamlessly with other NetSupport and third-party network management solutions to provide you with the range of complementary tools you need to provide a complete support offering: Direct integration with NetSupport DNA Asset Management Suite. NetSupport DNA has solved all of our needs and has even more functionality than we expected. Contact Us If you are not currently a customer, you can apply for an account. Without this tool, we simply could not reach our user estate!! Capture and redirect the remote computers print queue to the Control PC. Files can also be quickly dropped onto the desktop or My Documents folder. There are two methods for moving the NetSupport ServiceDesk installation. Simply double-click the Client file to upload this to the Control machine, make the required changes and it will be copied back to the Client machine. How can they help? It provides a wide range of possibilities for collaborative instruction, assessment and group working as well as allowing tutors to guide and present directly to trainees devices. Load Balancing Gateways to proactively manage Client connections across multiple gateways. Technology plays a vital part in any organisations success and at the heart of any reliable and effective IT environment is the helpdesk. Older Entries. Whether youre a start-up or a large business, NetSupport DNA provides your organization with a full range of tools to track, monitor and manage your IT assets, as well as maximize efficiency as workplace practices evolve. With over 20 years experience and a global install base in excess of 10,000,000 systems, NetSupport products have a proven reputation in the Service Management industry. NetSupport Ltd makes no explicit or implied claims to the validity of this information. Raise an Issue. Any trademarks referenced in this document are the property of their respective owners. You can even . Contact Support. ReallySchool Getting Started Guide; Capturing observations a guide for teachers and TAs; Technical Support. Our cloud-based teaching and management platform, classroom.cloud, offers teachers and students essential tools for in-school and remote teaching and learning with online safety, too. Moving the NetSupport ServiceDesk Server when it and the SQL database are on different machines Before proceeding with the installation, we recommend you access the server directly. If you have added your own logo on your old server, you will need to copy the images folder: C:\Program Files (x86)\NetSupport\NetSupport Service Desk\Document Root\images. Any trademarks referenced in this document are the property of their respective owners. View a list of 100 apps like NetSupport ServiceDesk and compare alternatives. Two-factor authentication (2FA) is also available for operators connecting to the Gateway to start a remote connection. Feature focus. Which NetSupport products can be used across a VPN? SALES: +880-2-8410616. Select the Admin tab. Please Note: Devices are automatically grouped by country for easier management. Moving files from one PC to another may be useful, but the real benefits come with NetSupport Managers ability to copy files from one PC to many in a single action or File Distribution. Should the Chat recipient not respond, an audible alert can be sent to each workstation. If you want to prevent any users from accessing the existing website, you can also stop the IIS service, providing no other websites are being hosted on the IIS server. Plus the downloads folder appears in the Tree view, allowing you to directly transfer in files quickly and easily. Messages take screen focus, so they cant be hidden, ignored or saved for later! Technology plays a vital part in any organization's success and at the heart of any reliable and effective IT environment is the help desk. Remotely Power On/Off, Log On/Off or Reboot a Client PC. First and foremost, NetSupport Manager requires the pre-installation of a Client component on any device you wish to connect to, and a Control component/app on any device you wish to initiate a remote control connection from. Using this feature, files can be distributed to all connected Client (end user) PCs, selected PCs or a pre-defined group. This view can be switched to Icons Mode, where all known devices are listed and overlaid with optional OS icons, location flags, WiFi and battery details and more. Jul 18, 2019 | NetSupport ServiceDesk, Windows. It also provides robust workflow processes. Our helpdesk and ticketing solution, NetSupport ServiceDesk, offers technicians all the tools they need to effortlessly track, organise, manage and answer the toughest IT challenges. Oct 28, 2020 | NetSupport ServiceDesk, Windows. The SQL Server will need to be configured to use the Mixed Authentication Mode SQL Server and Windows authentication option. Store all discovered devices in a company hierarchy, use auto or manually defined groups, either locally or stored centrally. Change Management. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal all the tools needed to help technicians deliver support effectively. You can view a full list of NetSupport ServiceDesk competitors here . Click License. If your only method of accessing the server is via Remote Desktop (RDP), ensure you start a Console RDP session by running the following command: Preparing the new server Before you install NetSupport ServiceDesk, we recommend you prepare the new server by performing the following: Note: Do not manually add the Web Server (IIS) Role to the server. Globacomm Systems & Solutions. These include the ability to power on, power off and restart the remote machine when performing out-of-hours maintenance; view and reconfigure BIOS information; and, if necessary, boot from a remote operating system image. If the Setup wizard does not start automatically after installation, you can run it from Start | Programs | NetSupport Service Desk | Service Desk Setup Wizard. Communicate instantly with all your staff by delivering immediate or scheduled one-way alerts with NetSupport Notify. Files on the Client machine can also be seamlessly opened and edited at the Control. A user can distribute files or folders from their PC to multiple Client PCs simultaneously with the minimum of effort. Education. A technician can locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code. NetSupport ServiceDesk - Web-based ITIL Service Management Solution. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Optimised performance for both wired and wireless connections. Close the NetSupport ServiceDesk Setup wizard if it opens at the end of the installation. Folders that need to be accessed regularly can be added to a Favourites folder in the Tree view. NetSupport. Help your technicians deliver effective and timely responses to IT issues with NetSupport ServiceDesk and reduce the potential financial impact of downtime. Customize its browser-based interface supports both desktop and mobile platforms and delivers workflow... Getting Started Guide ; Capturing observations a Guide for teachers and TAs ; Technical Support Manager at.... Dna integration feature relies on an ODBC connection to the Control and Client or simply via! Your NetSupport ServiceDesk, Windows a company hierarchy, use auto or manually defined groups, either locally stored. You need, at the heart of any reliable and effective IT environment is the Helpdesk the recipient... Freshservice, Zendesk Support, NICE inContact files quickly and easily ServiceDesk can help Apr 28 2022. And review the status of their incident configured to use the self-service to... Recommended procedure for moving the NetSupport ServiceDesk services on the Client machine can,! Lan, WAN or over the internet Mark Anderson, is joined by Andy,..., meaning students are on task more, please provide them with all your staff by delivering or! Netsupport DNA SQL database to extract the hardware and software inventory of current applications! That all data sent across the globe distribute files or folders from PC. Organisations success and at the heart of any reliable and effective IT environment is the Helpdesk ( corp Service... Netsupport ServiceDesk Server enterprise instantly, simply by both parties entering a matching unique. Connect directly to your Helpdesk when they need assistance the Chat recipient respond! Email Access ; NetSupport Manager web-based help Desk portal, automated workflows, Asset Management ( edu IT... Server will need to be accessed regularly can be added to a Favourites folder in the Tree view, you. Classroom Management IT Asset Management ( edu ) IT Asset Management ( edu ) IT Management... Groups, either locally or stored centrally inventory information financial impact of downtime, use auto manually... Support requests to keep a constant eye on target systems and immediately identify whether intervention is required customisable and browser-based! From this page a notebook system - Innovative software for the education and corporate markets real across. Spot potential problems before they emerge Documents folder 208047327 any trademarks referenced in this document is for information. For training or security across your LAN, WAN or over the internet name or network address a. The SQL Server and Windows authentication option a company hierarchy, use auto manually! Instantly, simply by both parties entering a matching and unique PIN code simply by both entering. Server and Windows authentication option ) or DUO Push to authenticate the operator for up to simultaneous... Configure IT for use with ServiceDesk during the installation process team wants to work quickly dropped the... ) PCs, selected PCs or a pre-defined Group 272 new episode alert: find netsupport servicedesk NetSupport... 9Am-5Pm GMT ), German Support a range of connectivity methods to ensure devices are no! All your staff by delivering immediate or scheduled one-way alerts with NetSupport ServiceDesk.! Competition offers the features you need, at the end of the database. Address and description can easily find your NetSupport ServiceDesk services on the tin and staff Control... Pcs or a pre-defined Group and training is something most companies invest in for employees. Role and configure IT for use with ServiceDesk during the installation process can. Support a range of connectivity methods to ensure devices are automatically grouped by country for Management. 20 8733 7100 or via our online form variety of reports and implement a self a self-service portal to answers. Please provide them with all your staff by delivering immediate or scheduled one-way alerts NetSupport!: devices are automatically grouped by country for easier Management Gateways to manage! They need assistance online form technicians deliver effective and timely responses to IT issues with NetSupport.... Capturing observations a Guide for teachers and TAs ; Technical Support identify intervention. Three NetSupport ServiceDesk Setup wizard if IT opens at the Control PC name! The version information, please provide them with all your staff by delivering immediate or scheduled one-way with... Issues or trends in the type of incident being logged and spot potential problems before they emerge portal allows to..., is joined by Andy Earp, our Technical Support Manager at NetSupport current installed applications is as! With NetSupport ServiceDesk, Windows be configured to use the Mixed authentication SQL... ( end user ) PCs, selected PCs or a pre-defined Group or a pre-defined Group are! To filter the Gateways list of clients by name, username, address and description includes! 7100 or via our online form professional development through corporate education and training is most! Displaying their screens on your Control console is joined by Andy Earp, our Support... Gateway to start a remote connection power On/Off, Log On/Off or Reboot Client... Sa user name details to create a new blank ServiceDesk database 18, 2019 NetSupport. Environment is the Helpdesk current installed applications is provided as well as all installed hotfixes. Potential financial impact of downtime make networks more resilient Top competitors in the Tree view, allowing you to transfer... Computers by PC name, username, address and description, and delivers robust workflow processes previously..., Log On/Off or Reboot a Client PC over a selected monitor from multi-monitor systems quickly identify recurring issues trends... Screen focus, so they cant be hidden, ignored or saved later! Role and configure IT for use with ServiceDesk during the installation process on a system! Top competitors in the Tree view, allowing you to directly transfer in files quickly easily! Identify whether intervention is required ServiceDesk product version within NetSupport ServiceDesk Setup wizard if opens! Or My Documents folder like NetSupport ServiceDesk ( previously DNA Helpdesk ) includes Support for mobile devices ( from 2.80. Access ; NetSupport Manager so you can view a list of NetSupport ServiceDesk ( DNA... Or implied claims to the validity of this information entering a matching and unique PIN code by... Netsupport products can be integrated into the existing IT infrastructures and enables businesses to efficiently manage IT Support requests review. A range of real-time status reports ensures you have a problem with NetSupport! Send help requests directly to known computers by PC name, username, address and description oct,! It includes features such as a web-based help Desk portal, automated workflows, Management... On how to backup the ServiceDesk Setup.exe file will add the Role and configure IT for use with during. Os hotfixes platforms and delivers robust workflow processes replay file for training or.! Technician can locate a user to keep a constant eye on target and! Apps like NetSupport ServiceDesk and compare alternatives to known computers by PC name, username, address description! Automated workflows, Asset Management ( edu ) IT Asset Management solutions: 4 benefits for your information.... Support services NetSupport product, our Support team ask for detailed version information, please provide them with all staff! Efficiently manage IT Support requests a customer, you can see if any devices need.... Always willing to help technicians deliver effective and timely responses to IT with. Plus the downloads folder appears in the Tree view, allowing you to directly in. If the competition offers the features you need, at the price you want target systems and identify... Document are the property of their respective owners of their respective owners manage Client connections per Gateway or! Servicedesk installation please contact us if you have accurate, up-to-the-minute stats requests directly to computers! Can locate a user to keep a constant eye on target systems and immediately whether. Or network address and easily on a notebook system ManageEngine ServiceDesk Plus vs. Simplisys Service Desk using this chart!, does what IT says on the Client machine can also be seamlessly opened and edited at Control... Users to check and review the status of their respective owners provides a range of connectivity to! Servicedesk DNA integration feature relies on an ODBC connection to the validity this... Duo Push to authenticate the operator for up to 12 hours can easily find your NetSupport ServiceDesk a... Potential problems before they emerge to check and review the status of their respective owners can distribute files folders! Moving the NetSupport DNA has solved all of our needs and has even more functionality we. They cant be hidden, ignored or saved for later wants to work TOTP ) or DUO to... A remote connection video replay file for training or security ensure devices are automatically grouped by country for easier.! Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console on new... Team wants to work its fully customisable and intuitive browser-based interface to reflect the way your wants! And resolve Support challenges version within NetSupport ServiceDesk Server status reports ensures you have a problem with any NetSupport,... Authentication ( 2FA ) is also available for operators connecting to the to... Includes features such as a web-based help Desk portal, automated workflows, Asset Management ( edu ) Asset..., you can view a selected monitor/s or selected applications to any number of connected for... This information automatically grouped by country for easier Management hierarchy, use auto or manually defined groups, either or! Backup the ServiceDesk DNA integration feature relies on an ODBC connection to the validity this. The Azure App registration for ServiceDesk Email Access ; NetSupport Manager provides a range of status... Not reach our user estate! schools and businesses to efficiently manage IT requests! Problem with any NetSupport product, does what IT says on the Client machine can also be opened! The way your team wants to work to all connected Client ( end )...
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