turo complaints email

We carefully reviewed the photos and concluded that the vehicles post-trip condition violated our No Smoking policy and charged you the established policy violation fee in the amount of $295.81. The platform has gained popularity as it allows car owners to make money by renting out their personal cars to those who need access to a car for a short duration. TURO does not want to take responsibility for their mistakes and just take advantage of their hosts. Turo is an online peer-to-peer car sharing platform that has been plagued with negative reviews by consumers. Finally, my son gave me the word-of-mouth recommendation that prompted me to act. I took a picture of that to give to Turo with everything else in the pre-inspection.Image for post Image for post I drove off back to my house where I left it until the next morning ready for the road trip ahead of us. He drove from CT and met us at *** for an extra fee of $150. If I knew this was going to be the case, I could have had the car fixed by my mechanic for lower than ***. Final Thoughts. I mediated between them and the collections agency to request a copy of the original citation from Diamond Parking. Extremely satisfied with my rental experience. I have been renting from Turo for awhile now and I have never ever had an issue until now. Did take the roof flaps off, very easy to remove and install. DMA claims/and or turo (*** and associates) claims has not paid me nor given me my"loss of income" as promised because I had the premium insurance protection plan also. *** per TEXT request from Turo Host I went ahead and had the tire plugged before I left ***. It also was a great service for people like me who didnt have a credit card and needed a rental car. I am a busy architect who doesnt have much time, so I had to drive with the flat tire, filling it every day for a whole week, risking up my life. Many hosts offer discounts for longer rentals. On 12/29 I rented a car from a host on Turo. Though using Turo as a more affordable car rental option is certainly a good use right now, the real fun starts in the $150 to $200 range. I get not wanting the hassle to cancel an existing reservation since you prepay for the rental (no idea if the fees are refundable) but if another rental option shows up due to a cancellation or lowered price by a renter or change in type of car that is needed, you should be able to still search. First, when you go to the Turo website it says: Safe & trusted community Turo screens all guests before allowing them to book, so you can rest easy knowing your car is in good hands.Then in their terms and conditions, it says: "Turo has the right but not the obligation to undertake screenings, checks and processes design to help verify or check the identities and or backgrounds of users and vehicles, including driving history and drivers license validity. So, I think there is a short. While on the roadside I notified (texted) the Turo Host and notified the Turo Host of the tire explosion and a photo was texted to him and the TURO Host immediately responded in a ballistic and disrespectful text to me in a ballistic and accused me of sabotaging his vehicle. I honestly didn't understand how I could have caused this but since this is my word against his, I went ahead and paid the $127 and thought that was the end of it.Then today, 2/12, I received a supplement request for additional repair costs to fix the trunk alignment in the amount of $1924.44. I give my Turo experience 5 stars! Extras, like pet fees or detailing, cost anywhere between $1 and $999. I got a message from the host on May15 2023, said the car was damaged during my trip. Written by Sophie Diego Edited by Justin Parker. I sent them a reply: "If the ashes were there at the time I returned the car, then why did it take this host two hours to upload the pictures? Turo said the damaged picture was taken on May9 2023, and charged from my credit card when I am still disputing. Please see explanation below. And as you stated, you don't have access to any state databases of DL info. Get buying tips about Rental Cars delivered to your inbox. Going back to their website advertisement, there was not one mention of the out-of-pocket cost being higher than ***. Nonetheless, after leaving work during a winter storm, I couldnt properly stop due to the bald tires and the car slid onto the sidewalk and a street sign. I did a quick checkout of a few photos on Dec. *** salt/Snow. If anyone believes they or a family member may have been affected by the conduct charged in these indictments and information, please contact our Victim and Witness Unit . I was completely shocked because both my wife and I are never smokers and we were traveling with two young kids. Then the card that was finally accepted did not belong to *** nor did it belong to anyone who had a Truo account. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. Very good maintenance on the vehicle. Then on the top of their report they say, in what appears to be a way to reduce their involvement:Turo is an online car rental marketplace that connects renters with personal and commercial vehicle owners. However, the amount you pay is limited by the out-of-pocket costs limitation in your protection plan. I found out about an hour into our trip, while we were on the freeway. It said that I could no longer rent from turo and I had to return the car immediately. I am asking for income. I rented a Cadillac while on a trip to Charleston and it was GREAT! Click here to get notifications about new complaints of Turo. Later, after the blowout in *** area, the *** tire shop indicates on the receipt that tire is from 2014 and is bald. The Turo Host continued to say that he was going to have me arrested for stealing his vehicle if it was not turned in on time. The host submit a claim through Turo, and I provided all evidence showing the host confirmed the damaged picture was taken on May15 2023. The car was clean. How I wish I acted sooner and saved so much prior frustration. This guest did that for over an hour, effectively working around the free cancelation period by exploiting a loophole in the policy. He's violating the government rules against the covid-19, helping to spread the virus as he's not cleaning the cars at all before give it to the customers.Not to mention he's employees not wearing a mask. They then told me my claim had been referred to ***, a collections agency. Primary Guests may choose from four (4) options. Well to make a long story short a girl named *** as advided to me by the *** stole the car they caught her in the car *** chose to not press charges and he retrieved his car. You can add extras to the service, such as prepaid refuel, car seats, cleaning and more. Original charge of $127 was to get an appraisal for the Hello Thank you for the feedback. I submitted the information to Turo, and they once again took almost a week to respond. The trip, details, a picture of all of my conversations with the collections agency and the information they provided me with. Above all, this is a public safety concern. Each plan on Turos website advertised that Turo would cover 100% of eligible damage costs and each deductible advertised was lower than ***. These two issues today led to the last straw and the filing of this formal complaint to a neutral, regulating third-party.Let me make this clear: I have been a host for three years and have about *** completed trips on the platform. Date: 12/26/2022 Canceled Booking 2 hours prior to scheduled time. A few of the reviews documented how messy the interior of the car was or the fact that certain things didnt work or were missing.In this Civic, there was an OBD II monitor in the center console. Brooke was very responsive to questions and instructions and nice to deal with. I may have been a little more comfortable had I met the person, but in the long run it didn't matter that much, but I think it would have made it feel more legit in my mind in the way of doing things. We attempted to air the tire to no avail so I called Turo for assistance and after 2 or 3 hours, the driver arrived to tow the car since there was no spare. Thank you for the feedback. Use this comments board to leave complaints and reviews about Turo. Where permitted, Turo has the right, but not the obligation, to undertake screenings, checks, and processes designed to help verify or check the identities and/or backgrounds of users and vehicles, including driving history and drivers license validity. Unsubscribe at any time. OCR received complaints against pharmacies for denying and delaying . The reason for the complaint is because me and my cousin rented a car at the same time but returned the car at a different time and she made the same statement to him and blocked his account. Democratic National Committee leaders on Saturday agreed to review concerns about how the the Alabama Democratic Party operates, including its decision to eliminate several diversity caucuses. the owner/ host scolded me and blew my phone up saying turo never contacted him. Back in 2019, I rented a car through the Turo company. On December 13th I rented a dodge dart on turo thru a young man named *** upon picking up the car there was significant superficial damage on every panel of the exterior of the car (bumper, hood, fenders, a giant dent as well in the driver side curbed rims ect.) The vehicle, was in fantastic mechanical and physical shape (not a single issue) and it was topped off with fuel and immaculately clean when the keys were handed over to me. Everything happened fast & gracefully. He advised hope and myself to not lock the door to leave the keys inside of the car with the door unlocked because that was his only set of keys.. hope then drove to *** in the car and did as advised. See the details of guest claims-related fees.At the start of the claims process. The back story: In Dec/ January this year, we travelled to ***, *** to visit my family and rented a car through TURO. Based off the transcripts I have of a chat between Turo and the host they have removed bad reviews for him previously. Times are tough and Turo should not be allowed to make up rules as we go along when the Turo written rules fully supports that I be reimbursed for everything that I paid for to be repaired and/or replaced. So this 'damage' could have already been there. Yes. The car was unsafe to drive due to electrical issues. I have been asking for an invoice with a explanation of the $500 charge, to which they cannot provide. . Thank you for your help. She told me on the 9th or 10th turo took the $500 from her credit card. I think Turo will be my first choice for rental cars from here on out. The picture on Dec. 22 does show some damage when zoomed in. After that I left a complaint under her profile about the situation. Im discouraged and saddened by my Allstar host statue with over 660 rentals since 2016. Then the Turo Host threatened me with physical harm when he sees me whenever I turned the vehicle in. The air conditioning had me thinking about other things that might not work, and I soon realized the horn wasnt functioning, either. Also I have attached photo to support my claim. Still no sign of my deposit being returned.Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week, Turo was really the icing on the cake. For my surprise, two days later he filled a claim against me asking me for $500 bucks due a car damage. Had Turo not removed these reviews I would have had an accurate portrayal of who the host was and I would have chosen to rent through another host. The rep laughs and says: "well, I hope you don't end up having to pay for this car" and hangs up. The free cancelation period by exploiting a loophole in the policy host scolded me and blew my phone up Turo! I found out about an hour into our trip, details, a collections agency to a! 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