what does sealy mattress warranty cover

In the US: Saatva the brands Classic mattress has a 15-year non-prorated warranty (see further down for our definition of prorated and non-prorated mattress warranties). By the way, Sealy never really explained why it only showed a 10-year warranty on the mattress. The discrepancy between the dealers warranty and the manufacturers warranty is what caused the Elliott Advocacy team to get involved. DENIAL REASON: normal indentations or sagging (not associated with sag in foundation) of less than 1 for Latex or Innerspring mattresses, or less than 3/4 for Memory Foam mattresses, IS NOT COVERED. . Ive waited more than three years for this bottle of Bordeaux. Sleep Foundation Score According to the Federal Trade Commission (FTC), federal law requires the manufacturers or sellers of products that represent major purchases (such as mattresses) to stand behind their products with a warranty. Some mattress warranties are much better than others depending on their timespan and coverage. A mattress warranty may cover construction defects, like broken or bent innerspring coils, cracked foam, or torn mattress fabric. Most written warranties last between 5 to 20 years. Sale Warranty for One Sided Mattress purchases with FlameGuard (Post 2003) At Sealy, we make the mattress that makes you more comfortable, and that includes replacing or repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. The best way to test the depth of the sagging is to place a piece of string at one end of the mattress and stretch it to the other side. Open PDF (176.12 KB) . Most manufacturers will include warranty information on their websites. But Khasat was happier with this deal, and he took it. If you want to go the whole nine yards, add on the best mattress topper for your budget too. In the event of a frame defect, full product replacement will be offered. These are damages that appear through no fault of the customer but are the result of how the mattress is constructed. Think of warranties only to cover structural problems. A Profile With This Email Address Already Exists! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If this is not the case then it can cause damage to the mattress. Floor models or demonstration samples (demos) sold at a discount (See separate warranty for demos and floor models if coverage is provided by retailer). The impressions shown in the photos provided being less than 1.5 means these impressions are a normal occurrence in your sleep set, and indicate that the upholstery layers are performing as they were designed to do by conforming to your bodys individual contours. While the exact coverage in mattress warranties differs depending on the brand, they often contain similar wording and coverage. Sagging that measures less than a certain amount (check the brands website). Can I get my 173,116 Chase Ultimate Rewards points refunded? Use a Mattress Topper Purchasing a mattress topper can help you sleep more comfortably on a mattress that is sagging. Orders. If you use a bed frame, be sure that it has a center support bar with at least one leg going from the bar to the ground. Tuft & Needle. It is also possible to have a warranty that combines both prorated and non-prorated. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Power Bases & Foundations What is the warranty for my power base? What products are not covered under this limited warranty? If a fixable component of the mattress is damaged, the manufacturer may elect to repair it. This is part of the reason that buying a second-hand mattress is illegal in many states. Where you purchase a mattress can determine what warranty coverage is included, as not all retailers provide warranties. Reach out to the customer support of your mattresss company and issue a claim. An uneven sleep surface caused by a flaw in craftsmanship may be covered by a mattress warranty. A mattress warranty is a period of time, where the company who sells the mattress will cover the replacement, repair, or refund of the mattress under certain circumstances. This even goes for problems in which the stain obviously didnt cause the sag. Cheap or secondhand mattresses from third party resellers often come without a warranty. Additionally, all Sealy crib mattress pads feature a premium SecureStay full fitted stretch skirt for added security. Notwithstanding the above, Tempur Sealy extends a 25 Year Warranty on the frame itself used in this product. Everything You Need to Know, Mattress in a Box: The Best Mattress in a Box Buying Guide, The Benefits of Magnesium for Better Sleep, The Bedtime Habit You're Definitely Guilty of, Memory Foam Density and Why It Matters for Sleep, Are Mattress Flame Retardants Harmful? Using an old boxspring will almost always void the warranty. Not being the Orginal Buyer In many cases, if you are not the original purchaser of the mattress, the warranty no longer applies. Depending on your warranty, you can expect the following lifespans for your mattress: If you want a mattress that wont sag, then look for a longer warranty with detailed sagging coverage. At the other end of the scale, some manufacturers offer a lifetime warranty, which lasts the entirety of the ownership of the mattress by the original buyer. Cocoon by Sealy reserves the right to repair said cover. Her articles cover a wide range of topics, including best sleep practices for students, the consequences of sleep deprivation, and choosing the right mattress for back pain relief. If the issue is not resolved in a reasonable amount of time, you can contact theFederal Trade Commissionfor assistance. }, { Improper support. Grace is an experienced sleep writer and mattress reviewer who also contributes to our sister site TechRadar, among other Future plc brands. Additionally, stained mattresses are unsanitary, and no company wants to return those to the warehouse for a warranty claim. How to have a fruit safari in western Colorado. A typical mattress warranty will cover flaws in craftsmanship, including broken or warped components. "name": "How do I measure mattress sags? What is going on with Delta Auto Protect?! Here we answer the big question of how do mattress warranties work, what they do and dont cover, and which brands offer the best coverage. However, some companies also cover shipping costs if your claim is valid. You can prevent stains to your mattress by using a waterproof mattress protector. If a mattress is stained, the warranty is void. Which brands offer the longest mattress warranties? Also, liquid damage and irremovable stains on mattresses are unsanitary and unsafe to return to mattress warehouses. Remember that most manufacturers confidently offer long warranties as they believe in the durability and longevity of their product, so any manufacturing defect will need to be proved as thus. Avocado the brands 25-year warranty includes the first ten years full coverage non-prorated, while years 11-25 have prorated limited coverage. Although our warranty covers for 10 years, many customers say they last much longer (20+ years!) For instance, mattresses with electronic components, such as a remote control, come with a separate, specified warranty and require replacement parts separate from the mattress. For example, the warranty is non-prorated for a certain time, then it switches to prorated. Product information Purchase date Collection/model & size Serial number (note: this is located on the law tag attached to your product) Optional, but recommended photos Law tag Purchase receipt Warranty Terms & Conditions: Mattresses and Flat Foundations: 10-Year Limited Warranty Ease Adjustable Power Base: 25-Year Limited Warranty In the event that Sealy replaces the cover for Product information Purchase date Collection/model & size Serial number (note: this is located on the law tag attached to your product) Optional, but recommended photos Law tag Purchase receipt Warranty Terms: Before June 2003 Between 2003 - 2007 Flameguard protection Between 2008 - 2013 Between 2014 - 2020 Between 2021 - Present The king mattress, which measures a standard 76 x 80 inches, contains 1340 individually wrapped coils, or springs, at its lower . On average, a mattress warranty will last 10 to 20 years. The Cocoon by Sealy Chill Hybrid mattress is 12 inches in height. When uploading images of your products, be sure to remove any bedding that may . Most brands do not include bed bug infestations in their warranties, as this is not considered a manufacturing defect. Sagging must meet the manufacturer's minimum requirement (1-1/2 inches, for example) to be considered. Sagging must meet the manufacturers minimum requirement (1-1/2 inches, for example) to be considered. Mattress warranties are not in place to cover comfort issues. Other Saatva models, including the Solaire, have up to a 25-year warranty. Most mattress protectors offer a five- to 10-year manufacturer's warranty for common stains when the mattress protector is properly in use. A mattress warranty may also cover premature sagging. Time to upgrade? "@type": "Answer", You cant just say that the warranty is void. Implied warranties can last upwards of four years or more. Mattresses need specific foundations to carry their weight and ensure they dont sag prematurely. The deepest point of the indentation must be around 1 inch, but the range of depth requirements depend on the brand. MATTRESS COVERS. The basics, Layla's mattress warranty covers sagging of 1 inch or more. "name": "How long should I leave my mattress before sleeping on it? He has tested hundreds of mattresses and sleep products. Prorated Warranty:Customers are responsible for paying a portion of the costs for repair or replacement of the mattress. Brands typically offer free returns or even pick up your mattress directly from your home. and create a personalized sleep profile that includes sleep-improving products and education curated just Because most warranties only apply to the initial purchaser and are not transferable, buying a secondhand mattress voids the warranty. Attention airline passengers: You need a dress code! } Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would. . Other products usually have the tag on the outside of fabric covers, but could be on the inside of some zippered covers. "This is the epitome of unadulterated deception," says Khasat. Voted most trusted mattress by American shoppers based on the 2021 BrandSpark American Trust Study Mattress warranties have a specific sagging depth your mattress must reach to be considered defective. It also does . "@type": "Question", This warranty protects customers from a faulty product. We recommend our users to update the browser. Typically, that means the mattress, from day one, must be: Contact the retailer where you purchased the mattress or reach out to the manufacturer. Helpful tips for capturing your photos: Remove any bedding and ensure the lighting is bright and clear. Most mattress warranty timelines are somewhere between 10 to 20 years. Where is my power base serial number located? You will likely need to document the mattress issue with pictures or a written description. With no warranty, you risk investing a lot of money only for the mattress to break down rapidly. Apple CarPlay: Everything you need to know, What internet speed do I need? Malouf. Our warranties have changed over the years, so it depends on when you purchased your mattress. Unnatural sagging: Your warranty covers mattresses that are continuously supported by a matching box spring, or equivalent, with an appropriate frame. Visit our corporate site. Shoppers will want to consider what is covered and what isnt, in order to ease any potential concerns prior to purchase. In case of a refund, companies only pay back a percentage of the mattresss initial value because its value decreases with time. There are potential fees you may face when filing a claim, but certain mattress companies cover these costs. Be sure not to place too much pressure on the mattress when measuring so the indentation doesnt seem bigger. While some degree of premature sagging may qualify as a defect, most mattress sagging is not covered, as it is considered normal wear and tear. After the sleep trial is up, if your mattress feels lumpy, doesnt support you properly, or causes pressure to your body, you may be out of luck as far as a refund or free replacement goes. You can make this part of your routine when rotating it read our feature on how often should you rotate or flip a mattress for guidance. Things to Avoid: Do NOT bend, stand on, jump on, use dry cleaning chemicals on, or allow any liquids on your mattress. ", Mattresses dont last forever, so you cant get away with repairs for everyday issues or slight cosmetic flaws. Below, you can find our warranty details depending on when you purchased your mattress. Mattress warranties may offer repair, replacement, or refund. Khasat says his mattress had problems the moment he purchased it in 2001 in Canton, Ohio. Physical flaws including discoloration, scuffs, lumpiness, and bunching materials all appear over time with normal usage but are more of a sign your mattress is old rather than defective. The main thing to remember is that mattress warranties do not cover the general comfort of a mattress, which is why its important to take advantage of the risk-free sleep trial if your mattress has one. Taking Care of Your Sleep Set Carry your mattress flat on its side, this makes it easier to handle and prevents damage. . Sealy Living Sealy Living. Heres how it works. Buying a mattress has the pain points of most big purchases: Its going to shrink your bank account balance, and its sure to stir up buyers anxiety. Even if the warranty length has not expired, the changing of hands will cause it to disappear, even if a manufacturer error does occur. "acceptedAnswer": { If you dont want a new boxspring, consider getting a platform bed with either a solid surface or slats which are very close together. A warranty of fitness applies if a seller suggests a product is fit for a particular purpose. If you're ready for more, sign up to receive our email newsletter! Keep in mind, mattresses with distinct support and comfort layershybrid, memory foam, and latex mattressesshouldnt be flipped, only rotated, since they arent meant to be used upside-down. With a prorated warranty, you must pay a fee or a certain percentage of the cost when repairing or replacing your mattress. Companies volunteer to tell the truth about their prices. "@type": "Answer", What Does a Mattress Warranty Cover? The problem involving undue sagging, which started a few years after we purchased the mattress, says Khasat. It turns out 20 years is not 20 years, at least in the traditional, dictionary-definition sense. Terms of Use and Friday Forum: At a White House meeting, Airbnb and Ticketmaster promise to do better. Do I have to buy a new foundation or base? Other things that can void a mattress warranty include: Other things that can void the warranty is if the mattress is used with an unsuitable bed frame or slat setup, if the (fixed) cover has been removed, or if the mattress has been used the wrong way up, which has caused damage to the softer side. To prevent voiding a mattress warranty, purchasers will need to properly care for the mattress. Replacement is typically prorated, based on how many years youve used it versus how many years are left on the warranty. What is the warranty for my mattress? December 16, 2019 Author: sertaadmin Most of today's brand name mattresses come with a manufacturer's warranty to protect against manufacturing defects. This sag is usually measured by putting a string or other straight line across the surface of the mattress, and then measuring from the string to the bottom of the sag with a ruler. The warranty lasts 10 years . 1. If you properly maintain your mattress and use a mattress protector, you can keep repair costs down. Most mattress manufacturers will give clear guidelines on how to take care of your mattress and if these instructions have clearly not been followed then the warranty will be void. Adjustable Base Compatibility Dwayne contacted Sealy on Khasats behalf to get some clarification. Generally, a warranty is put in place to protect a customer from a defective product. While its okay to vacuum-seal a mattress for shipping (since shipping only takes a few days to a week), it shouldnt stay in this condition for long. The law tag is the tag on the back of the mattress that says "do not remove under penalty of law." The "law" part only refers to the mattress retailer and manufacturer. Not to mention, there are other activities done in bed which can produce a wet spot. The mattress company will send someone out to look at your mattress. And read and compare the mattress warranty of any manufacturer youre considering before you make a purchase. Non-prorated warranties ensure your mattress will be repaired or replaced at no added cost to you during a specified period. Implied warranties are dictated by law in all 50 states. Some manufacturers will require an inspector to come out and document the defect. "text": "Bed in a box mattresses are vacuum-packed. Warranties are a set timeframe when mattress brands promise to repair, place, or refund your mattress based on certain conditions, such as when the product doesn't perform as stated. caused the Elliott Advocacy team to get involved. For example, a heated mattress should heat up. Nectar these mattresses have a Limited Nectar Sleep Forever lifetime warranty, which offers a free replacement mattress in the first ten years, and then a repair, re-cover or replacement thereafter (you will also incur a transportation cost of 65 each way). As stated in your warranty certificate, Sealy reserves the right to deny a warranty request for the following reasons: Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Remember that the wrong firmness or an uncomfortable mattress doesnt fall under the warranty, so make sure you take full advantage of the sleep trial (if the brand offers one), as this will be your biggest chance to return the mattress and get your money back if it doesn't work out. Their websites risk investing a lot of money only for the mattress is damaged, warranty... Has tested hundreds of mattresses and sleep products to mattress warehouses of mattresses and sleep.! Repair said cover case then it can cause damage to the warehouse for a warranty claim and compare the.... Second-Hand mattress is stained, the warranty elect to repair it faulty product no fault the! 10 years, so it depends on when you purchased your mattress and use mattress! Combines both prorated and non-prorated will include warranty information on their websites repair, replacement or! Our warranties have changed over the years, at least in the event of a refund companies. And irremovable stains on mattresses are unsanitary and unsafe to return to warehouses! Caused the Elliott Advocacy through this form, be sure not to mention, there other. Of a refund, companies only pay back a percentage of the customer but are the of... Switches to prorated please contact our team at Elliott Advocacy team to get some clarification crib. Ultimate Rewards points refunded passengers: you need to document the mattress go the whole nine yards add... Purchased your mattress shipping costs if your claim is valid feature a premium SecureStay fitted! To break down rapidly to Protect a customer from a faulty product you during a specified period, while 11-25. Only pay back a percentage of the mattresss initial value because its value decreases with time product replacement be... Elliott Report is a consumer problem, please contact our team at Elliott Advocacy, a nonprofit organization offers... Waterproof mattress protector help you sleep more comfortably on a mattress warranty timelines are somewhere between 10 to years. Replacement will be repaired or replaced at no added cost to you during a specified period was happier this! You sleep more comfortably on a mattress warranty cover quot ; this is of. Product replacement will be repaired or replaced at no added cost to you during a period. Uneven sleep surface caused by a mattress warranty may cover construction defects, like broken or warped components manufacturer! Over the years, at least in the traditional, dictionary-definition sense are the result of how mattress... Purchased it in 2001 in Canton, Ohio a fruit safari in western.... Pictures or a certain percentage of the indentation must be around 1 inch or more weight and ensure lighting... With repairs for everyday issues or slight cosmetic flaws last forever, so it depends on when purchased! Is covered and what isnt, in order to ease any potential concerns prior to purchase warehouses!, full product replacement will be repaired or replaced at no added cost to you during a specified period or... Some manufacturers will require an inspector to come out and document the.. That are continuously supported by a flaw in craftsmanship, including broken or bent innerspring coils, cracked,. Liquid damage and irremovable stains on mattresses are unsanitary, and no company wants to return mattress! Wants to return to mattress warehouses depends on when you purchased your mattress by a. Or equivalent, with an appropriate frame that offers free advice and Advocacy for consumers dont last forever so!, the warranty is void Khasat was happier with this deal, and no company wants to to... Showed a 10-year warranty on the brand as this is not the case then it can cause damage the... Or bent innerspring coils, cracked foam, or torn mattress fabric at! Out to look at your mattress by using a waterproof mattress protector, you must pay a fee or written! May offer repair, replacement, or torn mattress fabric consider what is going on with Auto. How to have a consumer news site supported by Elliott Advocacy through form... Customer but are the result of how the mattress is stained, the warranty to! Cost when repairing or replacing your mattress by using a waterproof mattress protector to come out document... In their warranties, as this is not considered a manufacturing defect issue... # x27 ; s minimum requirement ( 1-1/2 inches, for example ) to be.... Be considered `` name '': `` how do I measure mattress sags issue with pictures a. In place to Protect a customer from a faulty product should I my... On the mattress, says Khasat, for example, a warranty that combines both and. Sagging of 1 inch, but could be on the mattress ; s requirement. The case then it switches to prorated started a few years after we purchased the mattress with. A fixable component of the mattresss initial value because its value decreases with time claim is valid customer a... Or base in place to Protect a customer from a defective product certain amount ( check brands... Even pick up your mattress is illegal in many states basics, Layla 's mattress warranty our... Come out and document the defect for problems in which the stain obviously didnt cause the sag damages. In place to Protect a customer from a defective product can wear down the and! To Protect a customer from a defective product resellers often come without a warranty craftsmanship be. He took it inches in height Care of your sleep Set carry your directly. The dealers warranty and the manufacturers minimum requirement ( 1-1/2 inches, example... 1-1/2 inches, for example, the manufacturer may elect to repair said cover when you your! Companies cover these costs include warranty information on their websites 10-year warranty on the brand warranty, you contact! Potential concerns prior to purchase weight and ensure the lighting is bright and clear problems in which the obviously... Said cover consumer news site supported by a flaw in craftsmanship may be covered by a mattress topper Purchasing mattress. It versus how many years are left on the brand who also to. Deception, & quot ; says Khasat all Sealy crib mattress pads feature a SecureStay... Your photos: remove any bedding and ensure the lighting is bright and.. To prorated deal, and he took it the first ten years full coverage non-prorated while... Flaws in craftsmanship may be covered by a mattress topper can help you sleep more on! Grace is an experienced sleep writer and mattress reviewer who also contributes our. Outside of fabric covers, but could be on the mattress when measuring so the indentation doesnt seem.. Forum: at a White House meeting, Airbnb and Ticketmaster promise to do better uploading images of mattresss! Retailers provide warranties to prorated free returns or even pick up your mattress continuously supported by Elliott Advocacy to! Of unadulterated deception, & quot ; says Khasat shipping costs if your claim is valid consider... Points refunded sagging of 1 inch or more warranties differs depending on when you purchased your mattress `` Question,... Foam, or refund years! order to ease any potential concerns prior to purchase flat its! Years, many customers say they last much longer ( 20+ years! prorated, based on how years... Buying a second-hand mattress is illegal in many states likely need to document the...., Layla 's mattress warranty may cover construction defects, like broken or bent innerspring coils cracked. While years 11-25 have prorated limited coverage is void to purchase mattress is constructed it versus many... Customers from a defective product what does sealy mattress warranty cover mattresses are vacuum-packed most written warranties last between 5 20... Or replacement of the indentation doesnt seem bigger prior to purchase in height mattress companies cover these costs Does! Order to ease any potential concerns prior to purchase offers free advice and Advocacy for consumers wants... Can I get my 173,116 Chase Ultimate Rewards points refunded use and Friday Forum: at a White House,... Those to the customer support of your sleep Set carry your mattress using..., as this is part of the customer but are the result of how the company! Not in place to Protect a customer from a defective product, dictionary-definition.! Their prices can determine what warranty coverage is included, as this not! They last much longer ( 20+ years! our warranties have changed over years. Used in this product, so you cant just say that the warranty is what caused the Elliott Advocacy to... Nine yards, add on the warranty for my power base isnt, order... For a warranty Protect? party resellers often come without a warranty is put in to. Warranty coverage is included, as this is not considered a manufacturing defect why it showed. Better than others depending on their timespan and coverage it can cause damage to the mattress warranty of any youre. Repairing or replacing your mattress is covered and what isnt, in order to any! Need a dress code! of time, you can contact theFederal Trade Commissionfor assistance replacement typically. ; this is the epitome of unadulterated deception, & quot ; this is the warranty is void directly! Warranty for my power base also cover shipping costs if your claim is.... At your mattress and use a mattress topper for your budget too know, what internet do! And document the mattress, says Khasat models, including broken or bent innerspring coils cracked! Between 5 to 20 years grace is an experienced sleep writer and mattress reviewer also. Not include bed bug infestations in their warranties, as not all retailers provide warranties a. Khasat says his mattress had problems the moment he purchased it in 2001 in Canton, Ohio to,. Is a consumer problem, please contact our team at Elliott Advocacy through form. Changed over the years, so you cant get away with repairs for everyday issues slight...

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